Returns Policy
You may return most new, unopened items within 15 days of delivery.
- If there is an issue with the delivery of the product (the package states delivered but customer claims it was not) the customer must notify Icon Supp Store within 3 days of the package being scanned by the delivery company as delivered. If this is not done a refund cannot be provided as this is the window for a reliable attempt by the delivery company to investigate the issue and resolve it.
- All returns and/or order cancellations are subject to a 10% restocking fee including items properly marked as backordered and pre order only.
- Shipping charges will not be refunded if the order has been shipped unless an error has occurred on our end regarding the shipment.
- Buyer is responsible for all return shipping costs unless the return is a result of our error (you received an incorrect product, etc.).
- If shipping on the initial order is free of charge the original shipping cost paid for by Icon Supp Store will be deducted from the total refund amount.
- Opened and used products unfortunately are not subject to refund or return due to safety and health related issues.
- Icon Supp Store make no claims to products efficacy or results and refunds or returns will not be processed based off these concerns.
Returns Process
If you need to return an item, simply login to your account, view the order using the “”Orders”” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
- We ship internationally everyday all of our products including prohormones.
- Free shipping applies to the U.S. only!
- All APO/FPO addresses please select United States as your shipping country.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
It is your responsibility to check with your customs office to verify the shipping of our products to your country.If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. Some International orders will require further verification including emailing a copy of a goverment issued ID and a copy of the credit card used for the transaction.
Once packages are shipped and in the possession of the shipping company the package is unfortunately out of our control which is why a tracking number is provided to you at the time the package is shipped so you are able to keep up to date on the status of your order.
Most orders ship the same day however depending on order date and product availability packages typically take 24 hours to 48 hours to process and prepare for shipment. Using USPS Priority mail orders are usually received within 2-7 business days of shipment. USPS Express mail reaches most places next day from day of shipment. FedEX Ground orders can arrive within 1-8 business days. FedEx Express orders should alot a 24 hour period of time once the order is made for the order to be processed and fulfilled.
Note that on FedEx shipments, Saturday is not a standard shipping day for them so FedEx packages will not ship on weekends. Also with FedEx Express services note that is does take time for FedEx to process the order so it is typical that a day of processing and allocating the package to the correct area is used by FedEx in addition to the days required for the package to reach its final destination
- In order to protect our customers from fraud, certain orders may be subject to signature confirmation and government identification verification at the time of delivery, at our expense.
- All free promotional shipping discounts will be fulfilled using a service of choice as determined by Icon Supp Store based on the package weight and items ordered
- The statements throughout this website concerning all dietary supplements have not been approved by the Food & Drug Administration. These supplements are not intended to diagnose, treat, cure or prevent disease.
- Due to manufactures constantly changing and updating their products not all supplement facts may be 100% accurate.